Booking Policy

Terms & Conditions

By booking with Beauty by Emerald you agree to the terms below. Questions? Call or WhatsApp 07411 666102.

1. Booking & deposit

A flat, non-refundable deposit of £30 is required to secure every appointment.
Deposits are paid online by card at the time of booking. Your date and time are only confirmed once the deposit has been received.
Unpaid bookings are held for 30 minutes only, after which the slot is released to other clients.
Normal appointment starts are 8:00 AM–8:00 PM. Appointments starting before 8:00 AM or after 8:00 PM carry an additional £15 out-of-hours fee, collected with your £30 deposit (£45 payable when booking). The £15 fee is separate from your service balance; the £30 deposit remains non-refundable.
For emergency appointments or dates not shown on the website, please contact us on WhatsApp at 07411 666102.

All deposits are strictly non-refundable, including for cancellations, no-shows and late arrivals.
Your deposit is deducted from the total price of your service.

The remaining balance must be paid immediately after your glam, either in cash or by bank transfer.
Bank transfer details are included in your booking confirmation email.

You may reschedule once, with at least 48 hours' notice, subject to availability. Your deposit will be carried over to the new date.
Requests made with less than 48 hours' notice are treated as a cancellation and the deposit is forfeited.

Please aim to arrive 5–10 minutes early for your appointment.
Arriving up to 10 minutes late is fine — no charge.
Arriving 15–20 minutes late attracts a £10 lateness fee.
Arriving more than 20 minutes late cancels your appointment and your deposit will not be refunded.
Paid parking is available opposite the apartment; there is no need to notify us or arrange parking in advance.
Failure to attend without notice is a no-show and the deposit is forfeited.

Home service prices exclude transport, which is charged separately and agreed before your appointment.
Please provide a clean, well-lit space with a chair and table near a power socket.

Please arrive with a clean, moisturised face, free of makeup.
Tell us about any allergies, skin conditions or sensitivities before your appointment. We cannot be held responsible for reactions to products where this information was not shared.
Contact lenses (£12 add-on) are for single personal use; please follow the care instructions provided.

To keep the studio calm and hygienic, please do not bring additional guests or children unless agreed in advance.
We may photograph your finished look for our portfolio and social media. Let us know if you would prefer not to be featured.